RETURN / REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can start a return in our return portal HERE.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

*Please note: Returns for a refund will incur a $3.00 restocking fee

You can always contact us for any return question at help@the-warmy.com.

Damages and issues
Please inspect your order upon reception and start a return immediately and upload an image in the portal if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns gift cards or sale items marked as final sale.

Exchanges
We offer a 90-day size guarantee, the fastest way to start an exchange is to start a return in our return portal HERE.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@the-warmy.com.